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Q: Who
are Lap Band Solutions and what do they
do?
A. Lap Band Solutions is an office
that works with insurance companies to
obtain surgery approvals. They are not a
part of Dr. Benavides' office. Please
contact them at 972-716-9991 with any
insurance related questions. C.C.,
Kristina, or Jasmine will be able to
assist you.
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Q: What happens once my
registration packet and copy of my
insurance card is submitted to your
office?
A. When we receive your packet Lap
Band Solutions will send a Letter of
Predetermination to your insurance
company. They send them out in the order
in which they are received be fair to
all of our patients.
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Q: How long will it take to get an
answer from my insurance company?
A. Once the Letter of
Predetermination is received by your
insurance it can take any where from 4
to 8 weeks for them to make a
determination.
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Q: Can I do anything to speed the
process along?
A. Yes! After your letter is received
and put into the insurance company’s
system, it is extremely helpful for you
call your insurance company on a regular
basis to inquire about your Letter of
Predetermination.
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Q: What do I ask when I call my
insurance company?
A. 1.) Tell the customer service
representative that you are inquiring
about the Letter of Predetermination
sent by Dr. Benavides office for the
Laporscopic Adjustable Gastric Banding.
2.) Ask them how long their
predetermination process takes.
3.) Call often! Our patients that
call on a regular basis usually gets
their answer quicker than the patients
that don’t call at all.
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Q: How will I know if I am
approved or denied?
A. Your insurance company will send
you a letter by mail. You will usually
receive your letter before our office
does.
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Q: If I am approved for the Lap
Band surgery, what happens next?
A. Once we receive verification of
approval from your insurance company, we
will call you to schedule surgery.
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Q: Is there any other useful
information that you can provide to me?
A. Yes, BioEnterics (the producers of
the LAP-BAND) has an "Insurance Approval
Guide" that many of our patients
consider to be very helpful. |
